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Conflict Resolution Assessment

Conflict Resolution Assessment


The Thomas-Kilmann Conflict Mode Instrument (TKITM) is the world’s best-selling instrument for conflict management. Impact Leadership Group Inc. recommends using this tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation. The TKI assessment is a key tool for managers, leaders, and human resource experts to safely open a productive dialogue about conflict. It provides detailed information about how that individual can effectively use five different conflict-handling modes, or styles to improve the quality and function of their business relationships.

The TKI assessment is ideal for a wide range of applications, including:

  • Conflict and change management: to identify different conflict-handling styles and to learn how to choose the appropriate style for any situation
  • Collaboration: improves team building by helping employees reconcile differences and work together more effectively
  • Leadership communication: expands leaders’ conflict management skills
  • Improved performance: enhances productivity and individual performance
  • Stress management: heightens the ability to manage emotionally charged data, situations and outcomes


  • Identifies an individual’s preferred method of dealing with conflict
  • Shows how others try to resolve conflict
  • Teaches skills to identify more appropriate methods of conflict resolution
  • Ideal for opening communication channels for individuals and teams


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