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Selling with Emotional Intelligence

Selling with Emotional Intelligence


Most customers buy with emotion and justify with reason. This program examines the connection between customers’ perspectives, the risks that customers undertake, and the emotions that drive their decision making.

You will learn practical techniques that you can apply to develop positive relationships and connect more effectively with existing and potential clients.


  • Greater self-awareness when in front of a customer
  • Build quick rapport in a meaningful way
  • Anticipate and manage resistance
  • Improve client relationships

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